Rental Policies

Rentals, Not Sales

All items in our catalog are offered for rental. Prices shown are rental rates for your event period. Items remain the property of IAP and are retrieved by our team (or returned at warehouse pick-up) at the end of the rental period.

Rental Period

Rental rates cover a single event or 24 hours, whichever is longer. As our delivery schedule allows, items may be delivered the day before your event and retrieved the day after at no extra charge. Orders returned personally to our warehouse are due back by 4:00 PM the day after the event date. Items kept beyond the contracted period incur additional rental days at the daily rate. Long-term rentals are available at special rates — just ask.

Reservations & Payment

Availability varies by season and date, so we recommend reserving as early as possible. Prices and availability are subject to change until an order is confirmed. A non-refundable 50% reservation deposit, plus a valid credit card on file, confirms your order and holds your items for the date. The remaining balance, along with your security deposit and any delivery or labor fees, is due 14 days before your delivery or pick-up date, and your order must be paid in full before it leaves our warehouse. No payment is taken on this website; after we confirm availability we send a secure payment link. We accept cash, American Express, Visa, Mastercard, ACH, and wire transfer. Checks are accepted only from companies with an approved credit account, and no later than 10 days before the rental date. Returned checks or reversed payments are subject to a $45 fee.

Security Deposit

The security deposit is separate from your 50% reservation deposit and is due before delivery or pick-up. It is not rent and does not limit your responsibility for the items. We may apply it toward cleaning, late returns, and repair or replacement of lost or damaged items. Any unused balance is refunded within 7 business days after your order is returned, counted, and inspected.

Delivery & Retrieval

Delivery is available on orders of $350 or more in rentals (not including fees or taxes); orders under $350 are warehouse pick-up only. Delivery and retrieval are each charged at 7.5% of the rental subtotal per trip, with a minimum per trip that depends on your area: $75 in central Miami-Dade (Doral, Coral Gables, Pinecrest and nearby), $150 in the rest of Miami-Dade, $175 in Broward, and $250 in Palm Beach County. For addresses beyond Palm Beach County (including the Florida Keys), delivery is quoted individually with your order. Some delicate items are not available for warehouse pick-up to protect them in transit — if your order includes one, we will contact you to arrange delivery. We deliver across South Florida from our warehouse at 2192 NW 89th Pl, Doral, FL 33172.

Warehouse pick-up and return is Monday to Friday, 10:00 AM – 3:00 PM. Our regular delivery and retrieval hours are 9:00 AM – 5:00 PM; service outside these hours may carry additional fees. Deliveries are scheduled in two-hour windows on a first-requested, first-assigned basis, and a specific requested time may carry a special delivery fee. Any changes to your delivery, set-up, or retrieval instructions should reach us at least 14 days before your event date to avoid additional charges. Fees cover tailgate delivery to a ground-level, readily accessible location; stairs, elevators, long carries, and restricted access are charged separately.

Site Readiness & Waiting Time

Please have someone on site and the space ready to receive our crew at the scheduled time, for both delivery and retrieval. If loading docks or elevators are not available to our crew at the scheduled time, a $200 fee applies. Waiting beyond the first 30 minutes is charged at a $250 minimum, and at the same rate for each additional hour. If we must make more than one retrieval attempt, each additional trip is charged as a separate delivery.

Set-Up & Floor Plans

Rental rates do not include set-up or knock-down; if you would like this service, please arrange it before delivery and we will add it to your quote. Where set-up is included, please send your floor plan at least 48 hours before the event; without one, your fee covers one set-up per your coordinator's on-site direction. As a courtesy, and where it does not affect our next delivery, we can move up to 50% of the items once at no charge — further re-setting is $120 per hour. On-site additions or changes are treated as a new order with an additional delivery fee, subject to that day's schedule. Our crew cannot move furniture or items that are not ours.

Inspection at Delivery

Our pieces are rented frequently and cared for meticulously, but ordinary wear is normal and we cannot guarantee new or like-new condition. Please inspect quantity and condition with our crew at delivery and note anything in writing at that time. You may refuse any item that doesn't meet your expectations for a full credit on that item. If you keep an item but aren't satisfied, photograph it and send the photo to info@itsapartymiami.com or (305) 263-1386 the same day, before your event — we will resolve it case by case by the third business day. If nothing is photographed and reported before the event, we are unable to issue credit for those items. We cannot accept exchanges or modifications after our crew leaves the site, and once an order is delivered, unused items are not refundable.

Care of Your Rentals

You are responsible for the items from delivery (or pick-up) until retrieval. Our insurance does not cover equipment while it is out on rental, so please keep everything secure and protected from weather, including overnight. Keep linens dry and away from candle wax and open flame, and please don't cut, tape, glue, nail, staple, or otherwise alter any item without our written consent.

Return Condition & Cleaning

Please return dinnerware, glassware, and flatware rinsed free of food and liquid and repacked in the containers they arrived in. Linens should be dry and free of debris — never bagged wet or sealed in plastic, which causes mildew. Food service equipment should be free of food and grease. Items that don't meet these conditions are subject to a cleaning charge of up to $0.50 per piece. All tape, decorations, tacks, staples, and any logos or graphics you've applied must be removed before retrieval; if not, a removal fee of at least $50 applies (or $1.00 per unit for small pieces such as charger plates), plus any cleaning needed to restore the items. Linens returned with mildew, burns, wax, permanent stains, or tears are charged at replacement cost. Tables and chairs should be knocked down and stacked, ready for pick-up.

Damage & Loss

Clients are responsible for rented items from delivery until retrieval. Items that are lost, stolen, broken, burned, torn, stained beyond cleaning, or otherwise damaged beyond ordinary wear are charged at full replacement cost, plus the rental fee for those items; repairable damage is charged at the actual cost of repair. Missing crates, racks, boxes, hangers, and packing materials are charged at replacement cost. We issue an itemized invoice within 7 business days after retrieval. For missing items you have 72 hours from that invoice to respond or locate and return them, after which the card on file is charged for the replacement value. Charges are applied first against your security deposit.

Cancellations & Refunds

The 50% reservation deposit is non-refundable on any cancellation. Orders cancelled more than 7 days before the scheduled delivery or pick-up date are refunded everything paid apart from that deposit. Cancellations made 7 days or less before the delivery date are non-refundable. Quantity reductions follow the same schedule: refunded (apart from the reservation deposit) if requested more than 7 days ahead, non-refundable after that. Additions are welcome any time, subject to availability. Two exceptions: custom or special-ordered items are paid in advance and cannot be cancelled or reduced once confirmed, and orders already loaded or dispatched for delivery cannot be cancelled and are charged in full. Security deposits are always refunded in full on a cancelled order. To cancel or modify an order, contact us at info@itsapartymiami.com or (305) 263-1386.

Hurricanes & Rescheduling

We know some things are beyond anyone's control. If a Hurricane Watch or Warning is issued for your event area, or another natural disaster or similar unforeseen circumstance forces a cancellation, your payments and deposits may be applied in full toward a rescheduled date agreed with us rather than forfeited. For rescheduled events we will do our best to fulfill your order as originally contracted, though existing orders for the new date take priority; where needed we will offer similar or upgraded items to complete your order.

Tents

Tents can be installed only on a flat surface free of obstructions on the ground and overhead. A tent cannot be set up and then moved, and cannot be moved over an existing structure. Please confirm the exact location before installation, obtain any required permits, and have underground utilities, sprinkler lines, and septic systems marked beforehand — we are not responsible for damage to unmarked underground installations.

Liability

Our items are supplied as-is, and the proper use and supervision of the items at your event is your responsibility. Our liability for any defective item is limited to repairing or replacing it, or refunding the rental price for that item. Full terms, including indemnification and dispute resolution, are set out in the Equipment Rental Agreement provided with your contract.

Communications & Privacy

By contacting us or placing an order, you consent to receive calls, emails, and text messages from us about your quotes, orders, deliveries, retrievals, and payments. Message and data rates may apply, and you can opt out of texts any time by replying STOP. We use your contact, event, and payment information only to process and communicate about your order — we do not sell your information, and card details are handled by secure third-party payment processors.

Contact

IAP — It's A Party Miami (Up Events LLC)
2192 NW 89th Pl, Doral, FL 33172
(305) 263-1386 · info@itsapartymiami.com